Shruti Mungikar, Government Law College, Mumbai I. Introduction The urgent need to reform India's real estate industry, a major economic engine that had long required regulation, gave rise to the Real Estate (Regulation and Development) Act, 2016 (RERA). For far too long, the industry lacked a single set of rules that it could adhere to, which allowed for enduring problems like ongoing project de…
Mandatory arbitration clauses have become a common fixture in consumer and employment contracts, requiring individuals to resolve disputes through private arbitration rather than in court. These provisions often preclude class actions and limit appellate rights, raising significant concerns about transparency, fairness, and access to justice. While advocates argue that arbitration offers efficien…
Chahat Paneri, BBA LLB (H), Amity University Madhya Pradesh ABSTRACT A trademark defines the origin of a particular product. But in recent years, it is being used as a way of misrepresenting its true nature to make it environment friendly in the eyes of the consumer by deceptive means. This paper examines the use of marks, logos, colours and invented seals to suggest an environmental virtue a pro…
Featuring Adam Teitelbaum, Former Director, DC Attorney General’s Office, Office of Consumer Protection Join CAPS and CCLEJ for a conversation with Adam Teitelbaum on the state of consumer protection and […]
Ashima Gupta, The ICFAI University Dr. Susanta Kumar Sadangi, Associate Professor (Law), The ICFAI University ABSTRACT Social commerce is reshaping India's digital economy in ways that few anticipated even a decade ago. By weaving shopping directly into everyday social media use through platforms like Instagram, Facebook, and WhatsApp it has blurred the line between browsing and buying. A product…
Magizhva. R, B.A.LL.B. (Hons), LL.M., Tamilnadu National Law University ABSTRACT The mis-selling of the insurance policies is a very serious matter to be concerned about in the insurance sector of India. Mis-selling is an immoral and unethical act which misuses consumers by selling insurance policies without revealing or misrepresenting the policy's features or failing to disclose relevant issues…
Consumer Protection
Understanding how online fake reviews influence consumer decision-making
2020
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Working in partnership with Which?, we show that online fake reviews can influence people to buy low quality products, but this effect can be reduced with information interventions that are easy to implement.
Online reviews appear to have a substantial influence on where shopper…
