consumer-protection

Mussa Idris Mshanga, BBA LL.B. (Hons), LL.M., JSS Law College, Mysuru M.C. Usharani, JSS Law College, Mysuru ABSTRACT The rapid evolution of Tanzania’s digital economy has outpaced the traditional consumer protection paradigms, leaving the "e-consumer" in a state of procedural and substantive vulnerability. This article provides a critical technical analysis of the regulatory challenges inherent …

Srishti Singh, LLM (IPR & Technology Law) O.P. Jindal Global University ABSTRACT Artificial intelligence now mediates ordinary consumer transactions in India through bundled device features, AI-mediated services, and platform interfaces that rank, price, and nudge choices across mobility, retail, finance, and health. This study asks who should bear legal responsibility when AI systems cause c…

Chahak Jain, BA LLB (Hons.), Manipal University Jaipur ABSTRACT The framework for consumer protection in India is fundamentally unfit to deal with the problems presented by artificial intelligence technology. There is a lack of transparency about algorithms, which gives rise to a major problem of accountability. Consumers have no awareness about how certain decisions, such as price setting, among…

Pooja S, JSS Law College ABSTRACT Dark patterns are tricks used in design to confuse or manipulate users, making it hard for them to express real preferences or take desired actions. The current study looks into the widespread occurrence of dark patterns in India, especially concerning internet users amid the country's fast digitization. It covers India's regulatory environment to safeguard custo…

Featuring Adam Teitelbaum, Former Director, DC Attorney General’s Office, Office of Consumer Protection Join CAPS and CCLEJ for a conversation with Adam Teitelbaum on the state of consumer protection and […]

Ashima Gupta, The ICFAI University Dr. Susanta Kumar Sadangi, Associate Professor (Law), The ICFAI University ABSTRACT Social commerce is reshaping India's digital economy in ways that few anticipated even a decade ago. By weaving shopping directly into everyday social media use through platforms like Instagram, Facebook, and WhatsApp it has blurred the line between browsing and buying. A product…

Magizhva. R, B.A.LL.B. (Hons), LL.M., Tamilnadu National Law University ABSTRACT The mis-selling of the insurance policies is a very serious matter to be concerned about in the insurance sector of India. Mis-selling is an immoral and unethical act which misuses consumers by selling insurance policies without revealing or misrepresenting the policy's features or failing to disclose relevant issues…

Consumer Protection Understanding how online fake reviews influence consumer decision-making 2020 PARTNERS Which? Share Working in partnership with Which?, we show that online fake reviews can influence people to buy low quality products, but this effect can be reduced with information interventions that are easy to implement. Online reviews appear to have a substantial influence on where shopper…