AI-Driven Consumer Harm
IJLLR Journal
Chahak Jain, BA LLB (Hons.), Manipal University Jaipur ABSTRACT The framework for consumer protection in India is fundamentally unfit to deal with the problems presented by artificial intelligence technology. There is a lack of transparency about algorithms, which gives rise to a major problem of accountability. Consumers have no awareness about how certain decisions, such as price setting, among others, were made by AI. Not only does the absence of knowledge of the decision-making process...