CIO

Recently, I sat in on a conversation among CIOs about “the democratization of agents”: putting large language models directly in employees’ hands, connected to business logic so people could build on top of them. The mood was bullish, CIOs sketching out what their teams could do with agents they trained and managed themselves. Soon after, I was in a room full of CISOs talking about non-human iden…

When Sastry Durvasula joined TIAA in early 2022, he saw an organization fighting against outdated legacy technologies and in need of a major IT refresh. Since then, the nonprofit has completed two phases of a comprehensive transformation initiative called Technology Ecosystem Transformation, or TETRIS, leading to a huge reduction in tech debt and a major expansion of functionality for customers. …

Organizations are making one of the biggest decisions about AI without realizing it. Every time we automate a process… Every time we deploy a generative AI copilot… Every time we trust an AI recommendation… We’re answering a question that most leadership teams have never actually discussed. Who — or what — should be making the decision? Over the past year, almost every conversation I’ve had with …

Ransomware remains one of the most disruptive cyber threats organizations face. Companies have strengthened their cyber defenses over the years, but attackers in 2026 have become faster, more targeted, and increasingly reliant on AI , forcing the need for a change in how organizations approach cyber resilience. From the rise of AI-enabled attacks and extortion-only campaigns to growing concerns a…

Artificial intelligence is rapidly reshaping the business landscape . It can summarize meetings, generate presentations, personalize communications, analyze customer behavior, automate repetitive tasks and uncover insights that once took teams days to uncover. Organizations that embrace AI thoughtfully will almost certainly be more productive than those that don’t. That’s the good news. The chall…

Sometimes, the demo works but the actual rollout doesn’t. An agent on one task is reliable, but run several against the same codebase and the results stop adding up: they rebuild what a neighbor just shipped, make conflicting changes to the same file, take an approach another agent ruled out an hour earlier. The gap is coordination: assignments, dependencies, and review workflows. Prompt engineer…

When several agents work the same codebase, the way their assignments are divided determines the outcome. Done well, their merges fit together and align to the team goals. But not done well and you get a series of changes that each look right on their own but don’t add up. How you split the work also decides how much of your agent capacity you can actually use. You can only run as many at once as…

The call usually opens with praise. The AI feature shipped on time, users love it and engagement charts are pointing the right way. Then finance closes the quarter, and the feature everyone celebrates loses money on every single request. That is the part the CTO called about. I get some version of this call every week. I work in developer relations at a GPU cloud provider in Silicon Valley, putti…

At their deepest level, LLMs are still a kind of magic. Even the developers who build them find them to be, channeling Winston Churchill, “a riddle, wrapped in a mystery, inside an enigma.” That’s why everyone working with LLMs in their enterprise stack needs a way to peer into the dark mass of weights to help make sense of these numerical beasts. Lately there’s been an explosion of tools that ca…

For a long time, the role of the chief information officer has been defined around systems, architecture and innovation. The expectation was straightforward: ensure uptime, modernize infrastructure and occasionally introduce transformative technologies. From where I sit, the most important technology decisions are no longer purely technical. They are capital allocation decisions. Every architectu…

Brands like Snickers, M&M’s, and Twix are familiar to most consumers, but Mars Inc. doesn’t just produce snacks. The family-owned company, with a revenue of approximately $65 billion, is also one of the largest manufacturers of pet food and ready meals, and its more than 100 production facilities operate around the clock. Of course, this places considerable demands on its IT. “Our team must ensur…

A fraud model looks at an insurance claim and returns a score of 0.23: low risk. A SHAP explanation lays out exactly why: no prior claims, a modest claim value, an unremarkable claimant profile. A human adjuster reads the explanation, agrees with it and signs off. Every box that explainable AI asks us to check has been checked. The claim is settled and closed. By any current standard for responsi…

AI is known to be confidently wrong, and now it’s influencing humans to be that way, too. In a new study, researchers tested AI’s influence on humans reviewing innovation proposals, and found that AI recommender tools were persuasive enough to convince the evaluators to reject decisions made by independent human experts, thus causing them to pass on promising innovations. Similarly, they went alo…

It took nine seconds for an AI agent to destroy PocketOS’s production database. At work on a routine task in April, the coding agent, a variant of Cursor running on Claude Opus 4.6, ran into a credential mismatch and decided to fix the problem by triggering an API token. Little did PocketOS founder Jer Crane know that its activation would also delete its production database. “Had we known,” Crane…

I spent years as a CTO before founding Mindstone and one of the key learnings from my time in the role was that the CIOs and CTOs who are honest with themselves about what the role entails are the ones who will define the next decade of their function. Those who pretend the old version of the job still works will soon watch the role lose its centre of gravity, if this hasn’t happened already. In …

Most AI investment strategies fail not because the tool or platform underperforms, but because organizations didn’t clearly define what success looks like before they started building. Through a new approach to measuring value, Zoetis chief digital and technology officer Keith Sarbaugh and his business partners have leveraged a value-driven framework to scale AI solutions across research, manufac…

Towards the end of 2022, something shifted in enterprise boardrooms. Convinced by the promise of a genuinely new class of technology, businesses began investing in AI across marketing, sales, developer platforms, analytics and automation. The experimentation was justified. Use cases were unclear, the cost of not participating felt higher than the cost of overspending, and no one wanted to be the …

The lobby is loud before the appointment begins. Dogs are barking, a phone is ringing and someone at the front desk is checking out with discharge papers in hand. A worried client is called into an exam room with a yellow Lab whose tail gives one soft thump against the floor, even though the dog does not really want to stand. Inside the room, the client sits on the bench and hands the dog over fo…

Snowflake on Tuesday unveiled a dynamic model routing capability for its Cortex AI Gateway, designed to help enterprises reduce AI spending by automatically directing workloads to the most appropriate model based on cost, performance, and latency requirements. The new capability, which is expected to be in private preview soon, will allow enterprises to define which models they approve for use an…

When generative AI (GenAI) first arrived, I was in charge of a large team of data and machine learning engineers. We had built a full ML platform from scratch and had dozens of models in production delivering measurable results. AI was working for us. But with the novelty of GenAI came the hype. Under pressure from the board, the question was no longer whether the technology could help our produc…