Working on call center infrastructure for the last few years has taught me something most vendor pitches won't tell you. The architecture decisions that work fine for 30 agents fall apart somewhere between 100 and 200 agents. And nobody warns you about it until you're already there. This is a write-up of the actual technical decisions that matter when building VoIP call center solutions that hold…
Date: 18 August 2025
The Security Aspect of VoIP
In today’s digital landscape, the imperative to safeguard data is more pronounced than ever. Businesses must prioritise robust communication solutions that not only improve collaboration but also reinforce information security. VoIP stands out in this regard, offering a resilient framework that employs multiple security layers to defend sensitive c…
You need to make an important business call but you’re far away from a desk phone. Thankfully, modern technology can help.
Gone are the days where you need a telephone to make a call. With softphones, you can call a client, prospect, customer, or colleague from anywhere, as long as you have internet service, a microphone, and a speaker.
Powered by VoIP (Voice Over Internet Protocol) technology, a…
