Staff Education on Person-Centered Care Planning to Improve CAHPS Scores

Nurse care managers (NCMs) play a central role in shaping patient experience, yet care plans are often developed based on clinical expertise and assessment data without a structured framework to ensure person‑centeredness. This doctoral project addressed the practice problem of inconsistent person‑centered care planning by implementing an educational intervention for NCMs within a managed care organization. Guided by the practice‑focused question—for NCMs in a managed care setting, does educatio