Executives investing in AI-powered learning often focus on improving the chatbot: better explanations, more accurate answers, smarter prompts. But new research from the University of Pennsylvania and the Wharton School suggests that’s not where the biggest gains come from. The real opportunity isn’t in how AI responds, it’s in how AI guides. Learn the latest from researchers Angel Tsai-Hsuan Chung, doctoral candidate in Wharton’s Operations, Information and Decisions (OID) department, Botong Zha