Why Voice-Only Interfaces Are Failing Small Businesses in LMICs
Wayan Vota
Development practitioners are celebrating voice interfaces as the ultimate accessibility solution. Yet research from Kenya’s small business sector reveals this assumption is fundamentally wrong. What happens when voice meets real-world business contexts in Africa? New research on Dukawalla exposes three critical challenges when a voice-enabled business assistant deployed across small and medium enterprises in Nairobi. […] The post Why Voice-Only Interfaces Are Failing Small Businesses in LMICs a