DigitalCommons@Kennesaw State University (Kennesaw State University)

Organizations increasingly deploy intelligent assistants to augment human tasks within virtual teams, reshaping how work is coordinated and performed. As intelligent assistants become embedded in everyday workflows, technology shifts from a passive tool to an active collaborator in team processes. Despite growing adoption, trust remains a critical factor influencing the use of intelligent assista…

Service organizations increasingly seek to automate customer service workflows, yet most customer communications arrive as unstructured data, such as email and chat. Although large language models (LLMs) offer new possibilities for interpreting such data, their non-deterministic behavior creates reliability risks that can undermine automation performance, as error rates as low as 10% can cause au…

This paper critically examines the prevailing approaches to AI ethics, arguing that current frameworks—focused on regulation, compliance, and risk mitigation—are insufficient for guiding increasingly autonomous and socially influential AI systems. It contends that ethical behavior in humans arises from morality that is rooted in human empathy, which AI lacks. By differentiating between morality (…

Enterprises are increasingly adopting Large Language Models (LLMs) to enhance automation in document driven workflows. However, their probabilistic behavior raises challenges related to governance, auditability, and regulatory compliance. This work proposes an agentic automation framework that integrates LLM-based cognitive services with Robotic Process Automation (RPA) to enable intelligent docu…

As AI systems achieve near-perfect accuracy in high-stakes decision-making domains, governance frameworks risk overlooking a critical paradox: superior AI reliability may render human oversight ceremonial rather than functional. This paper presents a theoretically grounded experimental research design to investigate Automation Complacency—the cognitive degradation of human vigilance triggered by …

As artificial intelligence (AI) systems proliferate across professional and everyday contexts, humans increasingly rely on these tools to perform cognitive tasks they once carried out internally. This phenomenon of cognitive offloading extends beyond the use of traditional aids like calendars or calculators, raising foundational questions about how deep reliance on AI reshapes human cognition its…

AI hype is driving AI failure. Hype-driven focus on LLM-centric AI products – which in reality have few practical applications – is causing businesses to miss out on the real opportunities offered by the breadth of AI that is more relevant to their problems. In this position paper I provide a definition of AI that focuses on the kinds of problems AI can solve and a brief introduction to the broad…

"There will be no software in the future that's not agentic. And so, it is absolutely true that every software company will become an agentic company.”- Nvidia’s Jensen Huang. As various companies grapple with agentic architectures suitable to their firm environments, we present a hierarchical agentic architecture geared towards Multi Strategy hedge funds. Multi-strategy hedge funds operate withi…

Artificial intelligence (AI) has significantly enhanced enterprise-scale customer relationship management (CRM) systems; however, small-scale retail businesses remain structurally excluded from these advancements due to configuration complexity, technical overhead, and limited digital capabilities. This paper introduces a Self-Configuring Agentic CRM (SC-ACRM) architecture designed to eliminate c…

The Open Journals Collective is a Collective Community Interest Company based in the UK that exists to benefit the community rather than private shareholders. Composed of journal publishers, editors, and librarians, the OJC community is dedicated to building a sustainable future for academic journals as a strong alternative to profit-making models of global corporate publishing and data systems. …

No-fee or “diamond” open access embodies the principles of the UNESCO Recommendation on Open Science, particularly openness, inclusivity, and collaboration. This model of publishing strengthens equitable access to knowledge, promotes multilingualism, and democratizes science. Unique among open access models, no-fee open access eliminates both APCs and subscription fees, making it completely free …

The Marshall Journal of Medicine (MJM) was created to strengthen scholarly exchange, clinical innovation, and health professions education in rural Appalachia while making that work openly accessible to readers worldwide. As West Virginia’s first fully open‑access, online, peer‑reviewed medical journal, MJM illustrates how a mission‑driven publishing effort can evolve from an initial idea into la…

This presentation shares the comprehensive experience of a single faculty member transitioning a historically commercial-textbook course to a fully integrated Open Educational Resource (OER) environment. I will detail the initial implementation challenges, spanning content curation and pedagogical recalibration, and reflect on the measurable impacts on student success and equity. A central theme …

A major factor holding back the adoption of OER is that they are often not professionally published, having gone through pre-publication peer reviews, copy-editing, high-quality design and typesetting, and the assignment of ISBN numbers and Digital Object Identifiers. In response there has been a call for developing professional quality OER in recent years, and to enhance the quality of OER with …

Join us as we share findings from a recent campus-wide survey at a mid-size regional R2 university exploring the impact of course material costs on students. We asked students to provide answers on how textbook costs affect their learning experiences, choices, and successes. This session will highlight key data, student voices, and showcase opportunities for faculty to make their courses more aff…

In 2023, we had a great idea: let’s make an open access book about open movements! Little did we know, this experience would change us all as we learned and grew alongside the authors who contributed to our volume, Open Movements: Recognizing Challenges and Building Connections. Open Movements is about a lot of things: it’s about the institutional initiatives that support open scholarship, the ve…

This interactive presentation highlights a collaborative open pedagogy project implemented in an undergraduate vocal theatre course. The scaffolded assignment guided students through research practices and source evaluation, culminating in the creation of student-authored zines focused on vocal warmups. Students explored the history of zines as small, often hand-designed publications rooted in se…

Millions of scholars worldwide use academic pirate networks (APNs) like Sci-Hub and Library Genesis to access research literature. But why? And what does their use reveal about the state of scholarly publishing? This presentation shares findings from a phenomenographic study of 25 scholars who use APNs, exploring how they make sense of their participation in these networks. The research identifie…

In this presentation, we will share how we intentionally incorporated neuroinclusive teaching practices into our three-credit General Education course Information, Citizenship, and Social Justice where students participated in a semester-long open pedagogy project culminating in the publication of a Pressbook. We will offer best practices for attendees who would like to do the same in their cours…