Eastern Visayas State University (EVSU) Registrar: e-Assist System

This study developed and evaluated the EVSU Registrar: e-Assist System to improve service efficiency, accessibility, and client satisfaction within the Registrar’s Office of Eastern Visayas State University. Guided by the Input–Process–Output framework and supported by Natural Language Processing (NLP)-based chatbot technology, the system integrated online document requests, real-time transaction tracking, appointment scheduling, automated notifications, customer feedback collection, reports and