In June 2025, Klarna’s CEO publicly walked back the company’s “AI-first” strategy, admitting that aggressive automation had degraded customer service quality to the point that the company began rehiring humans. The reversal landed hard because Klarna had spent two years positioning its AI rollout as a cost-savings story for the market. The numbers behind the ... Read more » The post The AI adoption-impact gap: why 88% of companies can’t prove value appeared first on WitnessAI .