ESSENTIALLY, it will be my purpose to consider four principal questions, namely: (1) What is arbitration and what is it for? (2) When should management go to arbitration? (3) How should one go to arbitration-How should you prepare and try the arbitration case? (4) How can we improve the arbitration process? After considering these questions, I intend to consider several arbitration-related issues which are of considerable interest and importance to management. Among these subjects is the matter