The Non-Union Complaint System at MIT: An Upward-Feedback, Mediation Model

The Non-Union Complaint System at MIT: An Upward-Feedback, Mediation Model Rowe, Mary P. Many corporations, universities, and other institutions have developed explicit, non-union complaint systems. The non-union complaint system at MIT is similar to those of several hundred other high-technology, white collar, and research oriented employers. The similarity is perhaps strongest with respect to what at MIT is called "redundancy": provision of enough, different, responsible channels for complaint