Effect of Servant Leaders’ Humility, Active Listening, and Trust-Building on Employee Engagement in U.S. Private Financial Organizations
Sunny Sung PhD et al.
Ineffective leadership characteristics hinder employee engagement in the financial industry, leading to negative organizational outcomes. The purpose of this quantitative, correlational, cross-sectional study was to examine the relationship between servant leaders’ humility, active listening, and trust-building and employee engagement in U.S. private financial organizations. The servant leadership theory of serving followers and the social exchange theory of reciprocity grounded this study. Usin