Agarwal, Akash Kumar ; Saksena, Nitin & Ramineni, Vishnu: What the Pandemic Taught Us About Telehealth Accessibility

_Mlops in the Real World_. 2021The COVID-19 pandemic rapidly accelerated the adoption of telehealth, compressing years of planned digital transformation into a few weeks. While this expansion improved access to healthcare, particularly for underserved populations, it also exposed significant accessibility gaps in digital health platforms. This study examines whether rapid telehealth scaling during 2020--2021 improved or degraded accessibility compliance, and identifies key lessons for future hea