Content: When support, customers and business activity live in different tools What a CRM integrated into an ITSM tool provides Why customer context matters for support Companies and contacts: the operational basis for follow-up Contracts, invoices and related activity When support and business activity share context What changes with Pandora ITSM 109 The risks of […] La entrada ITSM-integrated CRM: support, customers and sales connected se publicó primero en Pandora FMS Monitoring Blog .