You can’t govern what you can’t see: Lessons from the Chipotle chatbot
WitnessAI
A customer walks up to your digital counter and asks your AI assistant to perform tasks far outside its intended purpose. The assistant obliges. Not because it was designed to, but because no one was watching the interaction closely enough to stop it. That category of failure has played out at Air Canada, DPD, and ... Read more » The post You can’t govern what you can’t see: Lessons from the Chipotle chatbot appeared first on WitnessAI .