Conversational marketing exists to help businesses be more human. How, then, can artificial intelligence—viewed by many as technology designed to replace us—augment our human abilities to better connect us with consumers in a more personal, meaningful way? For one, the demand from consumers for conversations is huge. A Twilio survey found that 90% of consumers want to communicate with businesses through messaging. On the business side, conversational AI adoption is rapidly on its way. By 2020,..