Grinding through 16-hour shifts, standing behind inmates (never in front), and trying to stay human in an inhuman environment with Bill Farrell, a correctional officer in Massachusetts. What happens when an officer gets "frozen"? And why does the sound of scuffling sneakers stop him in his tracks? [buzzsprout episode='19183441' player='true'] View the episode transcript About What It's Like to Be... In each episode of What It's Like to Be..., bestselling author Dan Heath speaks with someone abou