What UK Businesses Get Wrong About GDPR and Phone Calls
Dialphone Limited
Most UK businesses think GDPR applies to emails and websites. They forget that phone calls generate personal data too — and the compliance gaps are enormous. After auditing GDPR telephony compliance for 40 UK organisations, here are the violations I find in almost every one. Violation 1: Recording Calls Without Proper Legal Basis (85% of businesses) You cannot record calls just because you want to. You need a legal basis under Article 6 of UK GDPR: Legal Basis When It Applies What You Must Do Co