Cognitive maps in UX show how users think about a product or service. Designers use these visual representations so they can understand the user's mental model—something that helps them make intuitive designs that match the user's expectations and improve their overall experience.Think about the last time you found yourself trying to use a confusing app or website—how frustrating was it? Maybe, you even gave up. As UX designers, we want to avoid that experience—our users should be able to easily navigate our products and achieve their goals.Cognitive maps are powerful tools that help us understand how users think about our designs. Imagine if you had a map of your user's mind—perhaps it soun...
