Performance consequences of automated workplace control
Gerlinde Fellner-Röhling
This study examines the impact of automated workplace control on employee performance and trust. In light of the rise in remote work and increasing use of algorithmic monitoring, we conduct a controlled experiment to investigate how workers' performance responds to control decisions made by an algorithm compared to a human. Moreover, we investigate spillovers on the subsequent trust in employers. Using a real-effort task and a trust game in an online experiment, we vary the source of control (hu