User Satisfaction-Driven Requirement Mapping for Learning Management Systems in Higher Education: A PLS-SEM Approach

Background: The widespread adoption of Learning Management Systems (LMSs) in higher education has intensified the need for systematic, user-centered system evaluation. Despite the growing utilization of LMSs, few studies have simultaneously integrated psychological, cognitive, and technical factors into a unified requirement-mapping framework. Objective: This study investigates the determinants of LMS user satisfaction in higher education using six constructs: Expectation of Quality, Software Ad