Modeling user discontinuance on short-video platforms: a stressor–strain–outcome perspective of perceived information overload and negative emotions

Purpose This study investigates how perceived information overload and distinct negative emotions—namely fatigue, dissatisfaction and frustration–shape users’ discontinuance intentions on short-video platforms, including both reduced-usage and abandoned-usage intentions. Design/methodology/approach Drawing on the stressor-strain-outcome model, a research model was developed and empirically tested using survey data collected from 311 Douyin users in China. Partial least squares structural equatio