Why organisations pick the wrong leaders

Plenty of people have worked under a manager who appears confident, articulate and highly visible – yet they struggle to lead their team effectively. Team members can become disengaged, decision-making slows and performance declines. But despite this, the same people always seem to progress through the hierarchy. Unfortunately, this is not unusual. In many organisations, leadership potential is assessed using signals that are easy to observe. These could be confidence, charisma or communication.