From Stacks to Support Hubs: Rejuvenating Library Services for a New Era
Jane Jiang (yu.jiang@ucc.edu)
In today’s higher education landscape, the role of the library is being questioned more than ever. Artificial intelligence (AI) tools like ChatGPT, though powerful, can generate unreliable or fabricated research information, leading students to bypass vetted academic sources. Many learners now prefer fast, simplified answers over deep inquiry—a “fast-food” style of studying that undermines critical thinking. In this shifting environment, it’s easy to perceive the library as outdated or underused