What AI-Native Actually Means in Debt Collection (and Why It's Not the Same as AI-Enabled)
Carol Byrne
AI-native means artificial intelligence is woven into the platform's architecture from the ground up, informing every decision, workflow, and interaction. AI-enabled means AI features were added on top of an existing system after the fact. The difference determines whether AI is a core capability or a surface-level enhancement. C&R Software has been AI-native since 2016.