Ridhi Nehra, LL.M., School of Law Justice & Governance, Gautam Buddha University, Greater Noida, U.P. Mr. Sagar Kadyan, Assistant Professor, School of Law Justice & Governance, Gautam Buddha University, Greater Noida, U.P. ABSTRACT Digital transformation of society has had a dramatic impact on the delivery of justice, especially in the context of consumer dispute resolution. The number of consumer complaints of faulty products, unfair trade practices, late delivery and online fraud has r