Library Users’ Perceptions of Collection Organization at the Regional Archives and Library Agency of West Sumatra Province

Collection arrangement is an essential component of library management because it directly affects information retrieval effectiveness and service quality. However, practical problems such as inconsistent call numbers, inaccurate shelving, and discrepancies between catalog records and the physical location of materials may hinder users in accessing information and shape their perceptions of library services. This study aims to describe library users’ perceptions of collection arrangement at the