Analisis Orientasi dan Penempatan Staf Operasional dalam Penanganan Keterlambatan Penerbangan

Flight delays are one of the operational problems that frequently occur in the aviation industry and can affect service quality and passenger satisfaction. These conditions require effective operational coordination and adequate human resource readiness. One case that attracted public attention occurred at Super Air Jet, where a flight delay of several hours triggered passenger protests and resulted in an incident in which passengers were left behind when the aircraft departed. This incident ind