AI-driven E-government: a moderated model for enhancing E-service quality

Abstract In this paper, the role of artificial intelligence on the association between e-government practices (informatics and cybersecurity) and e-service quality is considered. The paper is aimed at investigating the impact of AI-based improvements in the automation and predictive analysis on the correlation between e-government practice and the service quality deliverable. Survey data were gathered about 170 university students in Oman who had experience with e-government services using a qua