Service Level Agreement (SLA) and Security SLA (SecSLA): A Comprehensive Survey

A Service Level Agreement (SLA) is a formal contract between a service provider and a consumer, representing a crucial instrument to define, manage, and maintain relationships between these two parties. The SLA’s ability to define the Quality-of-Service expectations, standards, and accountability helps to deliver high-quality services and increase client confidence in disparate application domains, such as Cloud computing and the Internet of Things. An open research direction in this context is