Carer and patient experiences in a virtual hospital: service insights from a mixed-methods analysis of reported experience measures

Carers, including family members and companions, play a crucial role in supporting patients and sharing insights about their care experiences. Their influence is especially important in virtual hospital models, where patients receive remote hospital-level care using digital technologies. However, there is limited evidence examining what carers think about virtual hospitals or how their experiences could be improved. We explored Patient-Reported Experience Measure (PREM) surveys completed by 3047