The communication skills of public sector leaders and their effects on public servants

Purpose In the context of public service, this study aims to verify the influence of the communication skills of immediate managers on public servants' motivation, satisfaction and engagement at work and indirectly on perceived effectiveness. Design/methodology/approach Initially, a structural model was proposed. Data were then collected through a structured questionnaire sent to employees of public organizations across Brazil. A total of 2,889 valid responses were obtained. Findings The results