Public service quality is a crucial aspect in building public trust and satisfaction, including in the administration of employment social security by BPJS Ketenagakerjaan Padang City, which is required to provide high-quality, effective, and responsive services to participants’ needs. This study aimed to analyze the service quality of BPJS Ketenagakerjaan Padang City based on service quality dimensions and to identify the factors that influence this quality. A qualitative approach was employed,