Impact of ChatGPT on reference services of university libraries: an empirical investigation from university librarians of Punjab, Pakistan

Purpose The study aimed to identify the impact of Chat Generative Pre-Trained Transformer (ChatGPT) on reference services in university libraries. The study also aimed to reveal the challenges associated with its adoption in university libraries. Design/methodology/approach Quantitative research design was used to address the study's objectives. Data were collected from 127 professional librarians of 79 university libraries in Punjab province, Pakistan by conducting survey of the population. Des