Do leadership practices impact trust-based management and organizational outcomes? Evidence from a trust reform in a Scandinavian city

Purpose The purpose of this paper is to explore how leadership practices impact the implementation of trust-based management and how trust-based management relates to organizational outcomes in trust reforms in public sector organizations. Design/methodology/approach The paper uses partial least squares path modeling (PLS-PM) to analyze aggregated, survey data from 1,006 respondents in 2021 and 801 respondents in 2024 pooled to 52 organizational units in a Norwegian city that implemented a trust