Challenges and opportunities in teaching and learning in AskALibrarian chat: differences across subject domains

Purpose This analysis of chat reference transcripts assesses differences in how librarians and graduate assistants (GAs) incorporate teaching strategies in responding to chat reference inquiries in social sciences, health sciences, humanities, STEM and business/economics at a large, public R1 university in the United States. Design/methodology/approach Researchers with disciplinary assignments in five different subject domains conducted qualitative analysis of a purposive sample of 982 transcrip