Deficits in hospital care quality were common in all countries. Improvement of hospital work environments might be a relatively low cost strategy to improve safety and quality in hospital care and to increase patient satisfaction.
Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States
Linda H. Aiken·Ann Kutney‐Lee·Martin McKee·Dimitrios Zikos·Douglas M. Sloane·René Schwendimann·Reinhard Busse·Luk Bruyneel·Teresa Moreno‐Casbas·Walter Sermeus·Anne Marie Rafferty·Carol Tishelman·Peter Griffiths·Maud Heinen·Tomasz Brzostek·Koen Van den Heede·Hayden L. Smith·Ingeborg Strømseng Sjetne·P. Anne Scott·Juha Kinnunen